Contact Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and where to go when your question is really for a casino, a regulator or a support charity. We are an independent information site, not a casino, so we cannot access accounts or change what an operator does.

What we can help with

We research and review casinos that operate outside GAMSTOP, and we want the information to be right. Get in touch if you want to:

• Report an error – a bonus term, payment detail or licence statement that looks out of date or wrong.
• Share a first-hand experience – for example a bonus condition or verification step that differed from what was advertised. We treat this as a lead to check, not as proof.
• Ask about our reviews – why a site is listed, or how we read its terms.
• Raise a partnership or media query – we will answer, but commercial relationships do not decide rankings.

How to reach us

Use the contact form or the contact details shown on this page by the site. To help us reply quickly, include:

1. The page address or the name of the casino you are asking about.
2. What you read, and what you think is different.
3. The date you saw it, because bonus terms change often.
4. Any screenshot or terms wording you can share. Never send passwords, card numbers or identity documents.

We do not publish a guaranteed response time. We will read every message, but we cannot promise a reply to each one, particularly if it is a general question about a personal dispute.

Problems with a casino account: contact the operator first

We cannot reverse a bet, release a withdrawal or unlock an account. If you have a problem with a casino such as Betmica, Kikibet or Betninja, these steps usually work best:

1. Contact the casino's customer support by live chat or email, and keep a copy of the conversation.
2. Re-read the bonus terms and general terms. Wagering requirements, maximum bet rules, expiry dates and cashout limits are common causes of disputes.
3. Check whether the casino has asked for identity or source-of-funds documents. Withdrawals are often held until these are supplied.
4. If support does not resolve it, use the casino's formal complaints procedure and note its stated deadlines.
5. If it is still unresolved, look at the licensing body named in the casino's footer and see whether it accepts complaints. Its scope may be limited.

Be realistic here. Casinos outside GAMSTOP typically hold overseas licences, not UK Gambling Commission licences, so the protections and dispute routes open to you can differ from those at a UK-licensed site. Accepting British customers is not the same as being authorised by the UK Gambling Commission to serve them. Our reviews of non GamStop casinos set out what we were able to verify about each site, and our terms and conditions explain how you may use this website.

Who we are and how we work

You can read about our approach on the About Us page. In short, we research operator information, terms and published licensing details, and our editorial ratings are our own assessment, not customer-review scores. We may earn a commission if you sign up through some links, but commission does not buy a higher position. We have not tested casinos by depositing or withdrawing, so we do not claim results from doing so. Facts on this site were last reviewed on 30 September 2026.

If gambling is causing you harm

Please do not wait for a reply from us. Free, confidential support is available now:

• National Gambling Helpline – 0808 8020 133, run by GamCare, with live chat also available through GamCare.
• GamCare – information, counselling and support for anyone affected by gambling.
• GAMSTOP – free self-exclusion from UK-licensed sites. Some readers choose sites outside it, but if you registered because gambling was a problem, think carefully before going around that protection.
• Blocking software – tools that restrict gambling sites and apps on your devices can add another barrier.

Our Responsible Gambling page covers deposit and loss limits, self-exclusion and warning signs in more detail. Gambling is for adults aged 18 and over only, and it should never be treated as income or a way out of money worries.

What we will not do

• Act as an agent in a dispute, or promise to recover money.
• Give legal or financial advice.
• Remove or alter a review in exchange for payment.
• Ask you for account logins or personal documents.

If something on the site looks wrong, tell us. Corrections from readers are one of the best ways we keep the information accurate.